Frequently Asked Questions
Everything you need to know about your Sculpfun experience.
What materials can Sculpfun laser engravers work with?
Our machines are compatible with a wide range of materials including wood, acrylic, leather, cardboard, and certain coated metals. Compatibility varies by model, so please check the specific product specifications.
Do you offer international shipping?
Yes, we ship our products globally. Shipping costs and delivery times vary depending on your location and the local warehouse availability.
What is your return policy for electronic components?
We offer a 30-day return policy for unused items in their original packaging. If you encounter a technical defect, please contact our support team for a warranty assessment.
Is assembly required for the laser engravers?
Most Sculpfun engravers are shipped as kits to ensure safe transport. We provide detailed manuals and video tutorials to make the assembly process quick and straightforward.
Which software is compatible with Sculpfun machines?
Our machines are fully compatible with industry-standard software such as LaserGRBL (free) and LightBurn (paid), supporting Windows, macOS, and Linux systems.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options depending on your region.